Privacy Policy

Information We Collect

Information you provide

• Order information: name, billing address, shipping address, payment information, email address, and phone number.
• Account information: email address and password if you create an account.
• Communication: any information you provide when contacting us for support.

Information collected automatically

• Device information: web browser, IP address, time zone, and cookies installed on your device.
• Usage information: how you interact with the Site, including pages viewed, referring sites, and browsing behavior.
• Analytics: We use Google Analytics to collect anonymized usage data such as page views, session duration, and traffic sources. Google Analytics may use cookies to track your interactions. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

How We Use Your Information

• Process and fulfill your orders
• Communicate with you about orders, products, and promotions
• Screen for potential risk and fraud
• Improve and optimize the Site
• Provide you with information or advertising relating to our products (with your consent)

Sharing Your Information

We share your personal information with third parties to help us process orders and operate our business:

• Shopify: Our e-commerce platform.
• Payment processors: PayPal and other payment providers to process transactions.
• Shipping partners: To deliver your orders.
• Google Analytics: For website usage analysis.

We may also share your information to comply with applicable laws, respond to legal requests, or protect our rights.

Data Retention

We retain your order information for our records unless and until you ask us to delete it. If you place an order, we will maintain your information for our records for a period of 5 years, unless a longer retention period is required by law.

Your Rights

You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, contact us at the information below.

California Residents (CCPA)

If you are a California resident, you have the right to: (1) request disclosure of the categories and specific pieces of personal information we have collected about you; (2) request deletion of your personal information; (3) opt out of the sale of your personal information. We do not sell your personal information. To exercise your rights, contact us at support@paw-pounce.com.

Cookies

We use cookies and similar tracking technologies to remember your preferences, understand how you use our Site, and improve your experience. These include cookies from Shopify (essential for site functionality) and Google Analytics (for usage analysis). You can control cookies through your browser settings.

Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

Changes

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.