Refund & Return Policy

Our Hassle-Free Guarantee

If you are not satisfied with your purchase, you can request a full refund or a free replacement within 30 days of delivery. You do not need to return the item.

How to Request a Refund or Replacement

• Email us at support@paw-pounce.com within 30 days of receiving your order
• Include your order number and a brief description of the issue
• For damaged or defective items, please include photos so we can improve our quality
• Let us know if you'd prefer a refund or a replacement

Refund Processing

• Approved refunds will be processed within 5-10 business days to your original payment method.
• Refunds are based on the product price. Original shipping fees are non-refundable unless the issue was our fault.

Replacement Shipping

If you choose a replacement, we will ship a new item to you at no additional cost. Replacement orders follow the same shipping timeframes as regular orders.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will immediately send a replacement or issue a full refund (including shipping) — your choice.

Late or Missing Refunds

If you haven't received your refund after 10 business days:

• Check your bank account or credit card statement
• Contact your bank — there is often a processing delay
• If you've done the above and still haven't received your refund, contact us

Non-Refundable Items

• Items marked as "Final Sale"
• Gift cards
• Requests made after the 30-day window